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Case Studies

Nothern Ireland

To potential customers of Protrack solutions 

Kevin from Protrack Solutions first contacted us in early 2009 as we had “issues” with our previous supplier of tracking systems. He proved himself to be very knowledgeable with current systems and his consultancy proved to be an invaluable asset to us with the issues that we had at the time.

The new system that we purchased was far superior in every way and we are delighted with the customer service that we receive from Protrack.

 We use the system as we run a fleet of coaches throughout Northern and Southern Ireland; we have a requirement to know where our coaches are at all times.

 The system is easy to use, constantly being updated, is packed with features and benefits and above all is excellent value for money.

 Protrack Solutions are an easy going company to deal with and have an excellent approach to customer service and support.

 I have no reservations what so ever in recommending Kevin and Protrack Solutions to any members of The Federation of Passenger Transport in Northern Ireland or indeed with any company that requires a tracking system. They would not be disappointed by systems benefits or the support given by Protrack.

 We would like to welcome the members of Protrack to The Federation of Passenger Transport NI and wish them all the greatest of success.

Regards,

JQ



South West

To whom it may concern.                                                                               June 2013.

Protrack Solutions were recommended as a supplier of vehicle tracking systems by Business South West as a way of resolving our high fuel costs and reducing our carbon emissions.

We had met with many major contenders for this contract but believe that the Protrack system offered us much more than simply a way of tracking our fleet. We were convinced that this local company would provide us with superior technical assistance and support should it be required. We were not wrong.

We were pleased to award the contract for 23 vehicles to Protrack in May 2013.

We have found the company to be very easy going and a pleasure to do business with. The system is easy to use and is packed full with functionality. Protrack are constantly evolving and even since we signed up have noticed a few various new modules being added which would be of a benefit to any company using it, supported by video tutorials.

There is always someone available to take the time to talk with us or come and see us if we have any questions.

Protrack Solutions live up to their name. Professional Service from a UK company. We are delighted to be treated as a partner as opposed to just another customer and would recommend them to any company considering tracking services.

G. J.

Director.
M.E.C.Ltd



South

We would like to thank you for all of your help and support with choosing a vehicle tracking system that suits our company needs.

We installed the system into 7 of our delivery vehicles and the results to date have completely exceeded our expectations.  We monitored the fuel usage prior to installation and concluded that the system has saved us over 6000 litres of fuel over the past 3 months and as a result of this we would like to install into the sales reps vehicles with immediate effect.

The administrators have been successfully using the system to assist with customer support and to help with the general running of the fleet. The system is easy to navigate and is constantly being updates on a weekly basis.

Since introducing the system we have been able to monitor private usage for fuel and service records, work out the best routes for the delivery vehicles, provide accurate customer support and service, increase productivity and profitability as well as giving us greater control over our assets and staff.

P.S. Equipment would not hesitate to recommend Protrack Solutions to anyone considering a vehicle tracking system, Your levels of service and excellent account management has been second to none, We have always been kept up to date on new functionality of the system and your “old school” approach of working with us on this project have has been gratefully appreciated.

P.S. equipment is looking forward to a long and enjoyable relationship with you.

Thank you.

M.P.

Managing Director.



South East - Hendy Hire

To whom it may concern. 

 
I have been asked by Mr T.Pope of Protrack Solutions Ltd if I would mind putting together a testament to the continued service and support provided by his company.
 
It was the decision of my director to take out a vehicle tracking solution with Protrack despite concerns that a national company may be more fitting for our business, however it was quickly pointed out that we previously had a contract with a national organisation but there was no support, the service was terrible, the system hardly ever worked and when it did it performed poorly.
Many telephone conversations were had but despite many promises no return calls were made and no promises ever kept.
 
Kevin Pope insisted that Protrack was not to be compared with other organisations and should be judged on their own merit. A free trail of the system was offered and seems to run very smoothly with engineers that turn up on time, professional installations being carried out and software that worked well. During the trial period Kevin was welcomed around the various offices at Hendy demonstrating to our staff the full features and benefits of the system and once the trial had ended we placed an initial order for 25 vehicles to be tracked on behalf of one of or valued customers.
 
The customer was treated no different to the staff at Hendy and we soon realized that Protrack was a professional organisation that wanted to build strong business relationships based on exceptional work ethics.
 
We now have approx 200 vehicles tracked with Protrack as of May 2013 and this figure is set to continue to grow over the next 12-24 months. The superb service from this company has never once slipped, my calls are always returned, someone is always prepared to come out to us or our customers at short notice for training or engineering tasks such as installations or de-fitting of devices for swapping vehicles.
 
Protrack in a nutshell are a company that will always go the extra mile to keep their customers more than satisfied. We mentioned in passing once that it would be helpful if the system could generate a report based on servicing and mileage. Three months later this was added to the system which has proven to be invaluable to us as an organisation.
 
An old school approach with excellent morals and principles, but with new innovative ideas is how I would sum up Protrack Solutions.
 
P.Boswell
Operations Manager
Hendy Hire



Back Badge Cars

Dear Sir.

I have been asked to write a detailed account on our dealings with Protrack Solutions and how this has helped our business since installing the vehicle tracking system in August 2014. My account covers;

  1. Why we require a solution and what we required?
  2. What Protrack Have provided?
  3. How this has had an impact on our business?
  4. How we would mark Protrack Solutions for A. Service, B. Features, C. Benefits and D. Cost?
  5. Would we recommend Protrack Solutions?
  6. Any changes that we would make?

 

  1. Why Back Badge Cars require a solution.

Back Badge Cars operate a fleet of 15 vehicles and specialise in chauffeur driven taxi service to and from airports predominantly in the South. It is imperative that we know the location and estimated time of arrival for each pick up so that we are able to pass this information onto our clients, a number of which are corporate business customers.

We need to know how much fuel is being used and how much is being wasted by detours, idling, private mileage and excessive driver behavior (EDB). This is particularly important as our clients demand top quality service from a professional company with a proven track record.

Back Badge Cars also offer a local taxi service and a system was required to determine which taxi would be local to the customer and give an accurate time for pick up as through our own investigations the most common complaint is a driver being late for a pick up or the client being given an inaccurate time of arrival.

We can determine an accurate estimate for the job also based on the route planner software built into the system as well as the up to date traffic incident reporting that is incorporated.

  1. What Protrack Have provided & 3. How this has had an impact on our business?
Protrack Solutions limited have provided us with a state of the art means of being able to locate our fleet vehicles in “real time”. We are able to monitor how the vehicles are being driven with the latest software release showing us harsh acceleration, braking and cornering. We are able to monitor the speeds that the drivers are travelling at and at the press of a button are able to determine who the most competent drivers are. We can then educate the remainder on safe and professional practices.

The system gives us up to date traffic news so we can divert drivers to alternative routes, this enables us to ensure that we arrive at our locations on time and gives our customers satisfaction and confidence in our services.

As the system has two way SMS messaging we can send the drivers the jobs direct to their own mobile phones and confirm that the jobs and messages have been delivered. We can view these messages both to and from the staff at any time as no data is deleted from the system.

A number of our jobs are on account with schools and public sector and sometimes we need to provide proof of arrival times and departures and event that we were where we say we were. The reporting suite enables us to do this and as a result of the new web based system on the website we are able to grant access to the clients by creating a simple log in for them but only for the specific vehicle(s) in question. (The new admin panel allows us to have total control over who sees what and when.)

In the event of any complaints we are able to view the exact route taken and even replay the route, this will show us how the vehicle was driven along the said route and vehicle speeds. Every step is date and time stamped so there can be no doubt.

The impact that this has had on our business has been unbelievable. We have re-tendered and  accounts with Schlumberger  a key factor in winning a new three year contract was due to being able to demonstrate the lengths that we have gone to that ensures our customers have a smooth relaxing journey after a long flight.

Arriva ambulance services have recently informed us that they too will soon start to use our services for patient collection and drop off as they are able to monitor our response times and driver behavior via the web portal.

We have reduced our fuel bills by approx. 15% since installing the system, our service costs are down and the vehicles are being driven safer. We now notify all new tender contracts of the new system and the feedback has been exceptional.

  1. How would be rate Protrack Solutions.

Service. 10/10

The service from Protrack has been superb. They are a family run business and as we are also we are convinced that this has an impact on how the business is run. Someone is always ready to help us with training, technical assistance and guidance.

Features. 9./10

The system is feature packed and easy to use. We are currently in talks with Protrack about adding some additional features that will enable us to set up new client bookings, these customers will then be able to track the vehicle booked so that they can see where their vehicle is at any time up until pick up. This will also give them the driver name, registration number of the vehicle and record feedback to enable us to offer better service. Once this is built (due August 2014) we would have no hesitation to give 10/10 for features.

Benefits. 10/10

We save money on fuel costs, service costs, mot costs as well as improve our customer service and client satisfaction. We have become more efficient in our day to day duties and we are winning more business partially due to the system.

Cost. 10/10

We had a tracking system prior to Protrack with a national company for which we paid approx.  40% more.  The system was as comprehensive but the service levels were nowhere near those we enjoy from Protrack.

Back Badge Cars would be proud to recommend Protrack Solutions to anyone that requires basic to bespoke tracking services.

 

Would we make any changes?

Any changes that we would make to the system have already been made or are in the process of being made.

TEL: 01452 595959 EMAIL: backbadgecars@hotmail.co.uk

WEB SITE: www.backbadgecars.com



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